Privacy policy.

Last Updated: December 18, 2025

 

Your privacy is important to us. This Privacy Policy describes how PulseCheck and our subsidiaries and affiliates (together, “PulseCheck”, “we” or “us”) collect, use, and disclose information about you when you access or use our websites, social media pages, software applications, and other online services (collectively, the “Services”) and when you contact our customer service team, or otherwise interact with us. The term you (“you”) refers to the user of the services. All other capitalized undefined terms are defined in the Terms of Service Agreement.

 

We may change this Privacy Policy periodically. If we make changes, we will revise the date at the top of this page and will post the revised Privacy Policy on the applicable Services. Unless we indicate otherwise in our notice, your use of the Services following the effective date of any changes to these terms will constitute your acceptance of such changes. If you do not agree to the updated terms, you should terminate your account and stop using the Services.

 

 

Collection of Information

 

Information You Provide to Us

We may collect information when you register for an account, participate in interactive features (such as completing a check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:

  • Personal details: your photo, name, and email address;

  • Payment details: payment information;

  • Views and opinions: feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Services. Some users also provide information about how they are feeling in connection with providing feedback or other messages to us, but we do not infer any health-related characteristics from this information and only process it consistent with the purpose for which it was provided;

  • Other information you may provide: password, goals, reflections on your wellness history, wellness habits, and moods and reflections you provide. We do not infer mental health data from this information; and

  • Employment information: your employment information if you sign up through one of our Agency Plans.

 

Information We Collect When You Use the Services or Interact with Us

When you use the Services or interact with us, we collect the following information about you:

  • Usage information: types of usage information, as contemplated in the Terms of Service Agreement;

  • Transactional information: information about a purchase, such as product description, price, subscription or free trial expiration date, and time and date of the transaction;

  • Login information: the web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites;

  • Device information: information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information; and

  • Communications: we may record our communications including chat messages, such as when you provide us with feedback or market research, when you reach out for help to get back into your account, and when you reach out for technical assistance.

 

Information We Infer or Generate When You Use the Services

When you use the Services, we infer or generate the following information about you:

  • User ID: a user ID that we will associate with your account; and

  • Derived information: information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device and we may also use information we collect about you to help determine the likelihood of you continuing to use the Services in the future.

 

Information We Collect from Other Sources

We may also obtain information about you from other sources, including:

  • Transaction information: details from third-parties you use to install our app or purchase a subscription;

  • Cookie data: we may collect information via cookies and web beacons; and

  • Information you make public: finally, we may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.

 

Use of Information

We use the information we collect as follows:

  • Provide and maintain the Services, including debugging to identify and repair errors;

  • Improve the Services, including by developing new products and services;

  • Process transactions and fulfill requests;

  • Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;

  • Communicate with you about products, services, and events offered by PulseCheck and others, request feedback, and send news, or other information we think will be of interest to you;

  • Monitor and analyze trends, usage, and activities in connection with the Services;

  • Comply with the law, such as by processing transactional records for tax filings and other compliance activities;

  • Create anonymous or aggregated data that no longer can be reasonably used to identify you; and

  • Facilitate contests, sweepstakes, and promotions.

 

Disclosures of Information

We may disclose information about you as follows and as otherwise described in this Privacy Policy or at the time of collection:

  • With companies and contractors that perform services for us, including email service providers, payment processors, analytics providers, and other service providers;

  • To accountants, auditors, lawyers, and other outside professional advisors to PulseCheck, subject to appropriate contractual obligations of confidentiality;

  • If we believe disclosure is in accordance with, or required by, applicable law or legal process, including court order, subpoena, or other lawful requests by public authorities to meet national security or law enforcement requirements;

  • If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, or to protect the rights, property, and safety of PulseCheck or others, or if it is necessary for the establishment, exercise or defense of legal claims;

  • In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

  • Between and among PulseCheck and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and

  • If your PulseCheck subscription has been provided to you by an Agency, we may share de-identified or aggregated data derived from your User Content, including Private Content with Agencies for the purpose of helping them understand general trends, usage patterns, and the overall well-being of users, and such data will not identify you or be shared in a form that reasonably permits re-identification.

Data Transfer

Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent.

 

Unfortunately, the transmission of information via the Internet is not completely secure. While we deploy measures designed to protect your Private Content, we cannot guarantee the security of your Private Content transmitted to our Services. Any transmission of Private Content is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

 

Privacy Rights

Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:

  • know more about the information we have about you;

  • access information we have about you (including in a portable format);

  • correct information we have about you; and

  • delete the information we have about you.

Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, PulseCheck does not currently engage in processing that gives rise to those opt-out rights.

 

Exercising Your Rights

You can exercise these rights by emailing us at [email protected] or by submitting the request on our website at pulsecheckapp.org/contact. We will not provide discriminatory treatment against anyone who exercises any of their rights.

 

Other Choices

 

Promotional Communications

You may opt out of receiving promotional emails from PulseCheck by following the instructions in those emails or by logging into your account and managing your contact preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

 

Mobile Push Notifications/Alerts

With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

 

Categories of personal information we collect

Identifiers, such as your name, email address, social media handle, and unique identifiers (like IP address) tied to your browser or device. Characteristics of protected classifications under state or federal law, such as gender and age. Commercial information, such as your payment information and PulseCheck product or service purchases. Approximate geolocation data. Internet or other electronic network activity, such as browsing behavior and information about your usage and interactions with the Services. Audio, electronic, visual, or similar information, such as profile photo or personal information you may provide during customer support when you email our customer support team. Professional, employment, and education information, such as information about your employer or professional background that you voluntarily provide to us. Other personal information you provide, including opinions, preferences, goals, and any other personal information contained in product reviews, surveys, or communications. Inferences drawn from the above, such as product interests and purchasing insights.

 

Business or commercial purposes for which we may use your information

Perform or provide the services, such as to maintain accounts, provide customer service, process orders and transactions, and verify customer information. Improve and maintain the Services, such as by improving the Services and developing new products and services. Debug, such as to identify and repair errors and other functionality issues. Communicate with you about marketing and other relationship or transactional messages. Analyze usage, such as by monitoring trends and activities in connection with use of the Services. Personalize your online experience, such as by tailoring the content and ads you see on the Services and on other platforms based on your preferences, interests, and browsing behavior. Legal reasons, such as to help detect and protect against security incidents, or other malicious, deceptive, fraudulent, or illegal activity.

 

Parties with whom information may be shared

Companies that provide services to us, such as those that assist us with customer support, subscription and order fulfillment, communications and surveys, data analytics, fraud prevention, cloud storage, bug fix management and logging, and payment processing. Third parties with whom you consent to sharing your information, such as with social media services or academic researchers. Government entities or other third parties for legal reasons, such as to comply with law or for other legal reasons as described in our Disclosures of Information section.

 

We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.

 

If you would like to exercise any of these rights and can't do so directly via the Services or your device, you may contact us as indicated below.

 

Contact Us

If you have any questions about this Privacy Policy, please contact PulseCheck by email at [email protected].